Baggage Loss, Damage, and Tracing

Please note:

• Damage or discrepancy reports can only be filed within the baggage claim area.
• If you leave the baggage claim area without filing a report, you will need to submit a claim directly to the airline that transported your baggage.

Damaged Baggage

While still in the baggage claim area, report the damage to the Baggage Services desk. A representative will file a report and explain the next steps.

Required documentation for damaged or partially missing baggage:

• Ticket
• Baggage tag stub
• Damaged baggage

Missing Baggage

While still in the baggage claim area, report the missing baggage to the Baggage Services desk. You will be assisted in completing a Lost Property Report, which requires a detailed description of your suitcase or bag and its contents.

Required documentation for a Lost Property Report:

• Boarding pass
• Baggage tag stub

Yuzhno-Sakhalinsk Airport will search for registered baggage for passengers of airlines with which it has a "Baggage Search" service agreement. Baggage search for airlines with which the airport does not have such an agreement is handled by the carrier.

Unfound Registered Baggage

After 21 days from the date of filing a lost baggage report, passengers are entitled to claim compensation from the carrier (airline) for the loss of registered baggage.

Found Registered Baggage

The airline will deliver the baggage to the airport (location) specified by the passenger at no charge.

You may also collect your baggage at the airport. Upon arrival at the terminal, proceed to the information desk and inform them of your purpose.

Required documentation to claim baggage:

• Boarding pass
• Baggage tag stub

Unclaimed Baggage

Registered baggage with a properly attached numbered baggage tag that arrives at Yuzhno-Sakhalinsk Airport but is not claimed by the passenger will be subject to a search for the owner and notification of the procedures for claiming or delivering the baggage.

Unclaimed baggage will be stored at the airport for 6 months from the date of notification of the passenger.

If the baggage remains unclaimed after 6 months, it may be disposed of in accordance with the procedures established by the regulatory legal acts of the Russian Federation.

Unclaimed baggage will be stored free of charge for the first two days (from 00:00 to 24:00 hours), including the day of arrival of the aircraft on which it was delivered.

Thereafter, storage costs for unclaimed baggage will be reimbursed in accordance with the civil legislation of the Russian Federation at the rates published on the airport's website.

For inquiries regarding lost or damaged baggage, please contact:

• Email: lost-found@uusaero.ru
• Phone: +7 (914) 643-52-14

Remember:

• The sooner you report lost or damaged baggage, the sooner it can be located.
• Retain all documentation related to your baggage.

Links:

• Yuzhno-Sakhalinsk Airport:

We hope this information is helpful.

1. Report the issue immediately:

• If you discover that your baggage is damaged or missing upon arrival, do not leave the baggage claim area without reporting the issue to the baggage search service.
• For damaged baggage: File a damage report with the baggage search service. They will inspect your baggage and provide you with a damage report form.
• For lost baggage: File a lost baggage report with the baggage search service. They will ask you for details about your baggage, such as its description, contents, and any identifying marks.

2. Provide necessary documentation:

• Have your boarding pass, baggage claim tag, and any other relevant documents ready to present to the baggage search service.

3. Follow the instructions:

• The baggage search service will provide you with instructions on what to do next, which may include:
  • Waiting for your baggage to be located and delivered to you
  • Filing a claim with your airline
  • Providing additional information or documentation

4. Stay informed:

• The baggage search service will keep you updated on the progress of your case. You can also check the status of your claim online or by contacting the baggage search service directly.

Additional tips:

• Keep your baggage claim tag and boarding pass in a safe place.
• Take a photo of your baggage before checking it in.
• Pack essential items in your carry-on baggage in case your checked baggage is delayed or lost.
• Consider purchasing travel insurance that covers lost or damaged baggage.

We hope this information is helpful. If you have any questions, please do not hesitate to contact the baggage search service.